FAQ

Do the prices shown for letter packages include postage?
Yes. All of the letter packages include mailing to your debtor. However, return postage is not included.
Mon, Jan 12, 2015 at 12:17 PM
What is my obligation when the debtor pays his debt?
If there are additional letters scheduled to be sent to the debtor, you must go to olddebts.com, login, and cancel the balance or the letters. Failure to do ...
Mon, Jan 12, 2015 at 12:17 PM
What if the debtor ignores the letters?
You have several options. First, OldDebts will allow you to send additional letter series to the same debtor for the same debt. Second, for a more aggressiv...
Mon, Jan 12, 2015 at 12:14 PM
I don't know the current address of my debtor, can you help me locate him?
Yes. When ordering your letter series you may opt for NCOA (National Change of Address). This service will automatically match your debtor and last known ad...
Mon, Jan 12, 2015 at 12:23 PM
What if my debtor wants to make payments?
We will maintain a debtor database for several years. If you have opted to report to the credit bureaus we will maintain that database for up to seven years...
Mon, Jan 12, 2015 at 12:16 PM
What happens if the debtor sends a payment to Olddebts.com?
Since our address must be displayed on all letters, debtors may occasionally send a payment to us. We will immediately forward the payment to you and notify...
Mon, Jan 12, 2015 at 12:18 PM
Who operates OldDebts.com?
OldDebts.com is owned and operated by Fidelity Capital Holdings, Inc.   Clinton J. Sallee President & CEO
Fri, Mar 27, 2015 at 11:55 AM
Do you have a demo video
Yes, you can watch this short demo which shows how to place your first order. https://www.olddebts.com/video/
Tue, Feb 9, 2016 at 10:27 AM
How long does a collection stay on a credit report?
When you report an account to the credit bureaus, the collection can remain on their report for seven years from the date of the original delinquency.
Fri, Aug 26, 2016 at 10:20 AM
Can additional debtors be added to the same order?
Yes, on OldDebts.com additional debtors responsible for the same account can be added and each debtor will receive individual letters.
Mon, Aug 15, 2022 at 8:56 AM